Aarvix Technologies • Help & Support
Contact Us • Paisa Track Support
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Support Working Hours
Dedicated assistance for all subscriber inquiries.
Mon – Sat, 9 AM – 6 PMResponse SLA: 24–48 Hours
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Email Support Desk
Direct billing, subscription, and technical assistance.
paisatrack69@gmail.comTypical turnaround: 24 business hours
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GitHub Tracker
Submit bug reports, feature suggestions, and open tickets.
Open an IssuePublic issue tracker
Registered Business Entity & Operating Address
In compliance with the Consumer Protection Act and PhonePe / RBI Merchant Onboarding Standards, our official registered business coordinates are:
| Registered Trade Name: | AARVIX TECHNOLOGIES |
| Brand / Product: | Paisa Track (Smart Expense Tracker) |
| Constitution of Business: | Proprietorship (Proprietor: Latha) |
| Principal Place of Business: | Building No./Flat No. 104, Renukha, 1st Main, 5th Cross, Rajendra Layout, Yelenahalli, Bengaluru Urban, Karnataka, India - 560068 |
| Official Support Email: | paisatrack69@gmail.com / latha041966@gmail.com |
| Support Working Hours: | Monday to Saturday • 9:00 AM – 6:00 PM IST (Excl. National Holidays) |
Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer for dispute resolution and escalation are provided below:
| Officer Name: | Grievance Redressal Desk |
| Designation: | Grievance Redressal Officer • Aarvix Technologies |
| Direct Email: | paisatrack69@gmail.com |
| Grievance Office Address: | Flat No. 104, Renukha, 1st Main, 5th Cross, Rajendra Layout, Yelenahalli, Bengaluru, Karnataka, India - 560068 |
| Acknowledgment Time: | Within 48 hours of receipt of grievance |
| Resolution Time: | Within 30 days from date of receipt |
Frequently Asked Questions (FAQ)
1. How does Paisa Track process payments and subscriptions?
All subscriptions (Pro Monthly at ₹79/month and Pro Annual at ₹599/year) are processed securely through our RBI-authorized payment aggregator partner, PhonePe Payment Gateway. We support UPI, credit/debit cards, and net banking. Delivery is instant and digital.
2. How does SMS Auto-Capture work? Does Paisa Track read personal messages?
No, Paisa Track never reads personal conversations. Our system filters specifically for bank debit and credit SMS alerts (e.g. HDFC, SBI, ICICI, Axis, Paytm, PhonePe, Google Pay). OTPs and personal chats are strictly filtered out and discarded immediately on your device.
3. Why are my SMS alerts not being tracked automatically?
Check the following two settings:
1. Make sure the SMS permission is granted under
2. Some phone manufacturers (Xiaomi, Realme, Vivo, OnePlus) aggressively stop background apps. Set battery optimization for Paisa Track to "Unrestricted" or "No battery restrictions".
1. Make sure the SMS permission is granted under
Settings → Apps → Paisa Track → Permissions → SMS → Allow.
2. Some phone manufacturers (Xiaomi, Realme, Vivo, OnePlus) aggressively stop background apps. Set battery optimization for Paisa Track to "Unrestricted" or "No battery restrictions".
4. What is the return and refund policy for Paisa Track Pro?
We offer an unconditional 7-Day Money-Back Guarantee. If you are not satisfied with Paisa Track Pro, contact our support desk within 7 days of purchase for a 100% full refund credited back to your original payment method via PhonePe within 5 to 7 working business days.
5. Can I use Paisa Track when offline without an active internet connection?
Yes! Paisa Track is built with an offline-first architecture. All recent transactions, categorized spending charts, and budget summaries are stored securely in local cache. The app opens instantly, even in airplane mode.
6. How can I export my transactions for taxes or personal accounting?
Go to Settings → Export Reports. You can generate clean CSV or PDF spreadsheets filtered by month or custom date ranges.
7. How do I delete my account and all my data?
You can permanently delete your account directly inside the app under Settings → Profile → Delete Account, or by emailing paisatrack69@gmail.com with the subject line
Account Deletion Request. All records are permanently erased within 48 hours.