Help & Support Center

Paisa Track Support

Fast, dedicated support for the Paisa Track expense tracker app
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Email Support

Direct assistance from our lead engineers. Response time within 24 to 48 hours.

paisatrack69@gmail.com
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GitHub Issue Tracker

Submit bug reports, feature suggestions, and track development progress.

Open an Issue

Frequently Asked Questions (FAQ)

1. How does SMS Auto-Capture work? Does Paisa Track read personal messages?
No, Paisa Track never reads personal conversations. Our system filters specifically for bank debit and credit SMS alerts (e.g. HDFC, SBI, ICICI, Axis, Paytm, PhonePe, Google Pay). OTPs and personal chats are strictly filtered out and discarded immediately on your device.
2. Why are my SMS alerts not being tracked automatically?
Check the following two settings:
1. Make sure the SMS permission is granted under Settings → Apps → Paisa Track → Permissions → SMS → Allow.
2. Some phone manufacturers (Xiaomi, Realme, Vivo, OnePlus) aggressively stop background apps. Set battery optimization for Paisa Track to "Unrestricted" or "No battery restrictions".
3. How do I split bills with friends on WhatsApp?
Tap on any expense in your feed or tap the "Split Expense" icon on the dashboard. Add your friends' names or select the number of people. Paisa Track calculates each person's exact share and generates a pre-formatted WhatsApp message containing a 1-tap UPI deep link for immediate settlement.
4. What should I do if I forget my 4-Digit In-App PIN?
On the PIN lock screen, tap the "Forgot PIN?" button. You can verify your identity using your registered Google account or phone OTP verification to set a new PIN.
5. Can I use Paisa Track when offline without an active internet connection?
Yes! Paisa Track is built with an offline-first architecture. All recent transactions, categorized spending charts, and budget summaries are stored securely in local cache. The app opens instantly, even in airplane mode.
6. How can I export my transactions for taxes or personal accounting?
Go to Settings → Export Reports. You can generate clean CSV or PDF spreadsheets filtered by month or custom date ranges.
7. How do I delete my account and all my data?
You can permanently delete your account directly inside the app under Settings → Profile → Delete Account, or by emailing paisatrack69@gmail.com with the subject line Account Deletion Request. All records are permanently erased within 48 hours.